Project: Mailing. The Flight Operations Academy of Lufthansa Flight Training is an encompassing training programme dedicated to the ground staff in the operations control centre of an airline: flight dispatchers, flight operators and managers. The concept is focused on the optimisation of processes, increasing the effectiveness and safety of flight operations. Airlines can gain in competence and efficiency with well-trained employees, thus reducing cost and time. The title of the mailing reflects the benefit: Gain/Save.